Our Mission
Guided by our passion for intentional communication, lifelong learning and serving others; we will build our community, one conversation, one project, one individual, one family, one home at a time.
Our Core Values
Palmer Residential was founded in 2007 with the belief that home remodeling clients desire and value honest communication. As our extended family of delighted clients and committed employees continue to grow, the company values have expanded and evolved:
Palmer Pride
Our Company’s Secret Sauce…
Homeowners become friends and are sad to see us go after finishing a remodeling project. Our brand promise is to be “on time, on budget with a happy client!” Palmer Pride describes what is felt while reading the uninterrupted flow of thank-you cards at each monthly team meeting.
Because our focus is on client experience, we successfully grow our community of “friends” and employees year-over-year without spending a single dollar on advertising. This focus results in consistently developing long-term relationships with both our clients and team members, which is the inevitable outcome when each employee seeks to earn that feeling of Palmer Pride.
None of this would be possible if we didn’t live, eat and breathe our core values!
Communication
Two-way communication is essential. We want to hear your expectations and want you to hear ours. From beginning to end on each project, we never make any decisions about your home until after communicating with you.
Whether you choose to communicate on paper, by phone, email, text or in person, you can always ask questions, share thoughts, and know that we are listening. Effective communication ensures a high degree of TRUST, and when this is combined with positive INTENT, the result is a home remodel project that is on-time, on-budget with you being an appreciative client.
Craftsmanship
Craftsmanship is the skill that someone brings when they make beautiful things with their hands while bringing passion, care and attention to detail. For three consecutive years, Palmer Residential has received a Remodeling Excellence Award (REX Award) through the Master Builders Association for home remodel projects.
We provide clients various options and ensure that their expectations become our expectations.
High quality craftsmanship is a key ingredient that results in constant referrals and repeat clients. We are a customer service company that specializes in craftsman level home remodel projects.
Ownership Mindset
We are a highly effective team that cares about each other. Each member of the Palmer team commits to personal development and professional growth. As part of this journey, everyone brings a think, care, and act like an owner mindset to work each day.
When our entire team has an ownership mindset, we ensure a consistently awesome client experience no matter which “Palmer team member” you are working with…
Transparency
You will never get foot in the door tactics with Palmer Residential. From the very beginning, we are upfront to ensure that you understand the entire project process and can make decisions based upon facts. Home remodeling is a very exciting time but can also be a nerve-wracking time.
We openly share what we know so that you can make decisions with full transparency, to set the expectation of how long your project will take, how much it will cost and how it will look in the end.
Trust
We want to leave your home after project completion as friends. We treat your home and family as if it were ours. You can trust us with the security and protection of your home and that your scheduled project ends on time. The safety of your pets and children are a high priority.
Building your trust with us when it comes to those most precious in your life is very important to everyone on the team at Palmer Residential.
Who do you know? We are hiring!
WHAT OUR CLIENTS SAY
Our Team
Click on Individual photos for bios and on our team photo below to see full-width, otherwise, you might miss some of our best-looking team members!
Co-Owner
Ron Palmer
Co-Owner
Micheline Palmer
Strategic Business Advisor
Earl Bell
Senior Lead Remodeler
Nathan Welch
Lead Remodeler
Charles O’Reilly
Shop Dog
Rudy Palmer
Co-Owner
Ron Palmer
I grew up on a Christmas tree farm in a small town here in the northwest. We did business with the same people year after year. Everyone knew our family. We were trusted and respected because of the way we treated our customers.
Our desire in building Palmer Residential has always been to create that same “from our family to yours” dynamic that formed me as a person and still informs my business practices.
Even though we have won awards and though we take incredible care and great pride in our workmanship… the very most satisfying part of working on and in family homes is that many of our clients have become not only lifetime clients but lifelong friends.
Co-Owner
Micheline Palmer
I was Born and raised here in Seattle. My foundation for business was built watching my parents’ incredible work ethic and perseverance against all odds.
My dad grew up with nothing. He joined the marines and after serving our country, built a career without any formal education. His business expanded into six beauty school locations here in the Puget Sound area. My dad passed away when I was 11 years old.
When my dad died, my mom went back to work full-time and finished raising my two younger brothers and me. She got her doctorate when she was 60. Her example showed me what a strong woman could accomplish. I admire this same tenacity in the woman I work with as the President of Women Business Owners 2016.
My greatest inspiration has come from my husband who I proudly work beside and learn from everyday, remodeling beautiful family homes for people we truly care about.
Strategic Business Advisor
Earl Bell
I grew up in Anchorage, Alaska and developed a passion for youth baseball. Many years later, I wrote a book entitled, Winning in Baseball and Business, Transforming Little League Principles into Major League Profits for Your Company. The big idea was simple… If coaches learned how to do a better job of serving players they coached by building trust and relationship, teams would become quite successful.
Today… Ron and Micheline Palmer are building a company legacy based on the ideal that trust and relationship mean everything; and that friendships naturally evolve from what starts out as a business relationship. Helping the Palmers realize this vision is why I enjoy serving as their Strategic Business Advisor.
My personal belief is that there is no greater calling in business than being able to provide a high-quality client experience that is both memorable and enjoyable. Being part of the Palmer Team is both fun and exciting because of who they are and how they consistently deliver on promises made to their clients.
Senior Lead Remodeler
Nathan Welch
I was born in Auburn, Washington and graduated at Sumner High School in 1999. I currently live in Seattle with my wife Linh, and two sons, Ethan and Evan. We enjoy the seasonal activities that Washington has to offer.
I started my career with apartment maintenance and framing. After framing houses for 11 years, I wanted to change my career to remodeling in order to see the project from start to finish. I started working for Palmer Residential in March 2012. I enjoy being able to work direct to client so I am able to make sure the project is completed the way in which they desire and I enjoy becoming part of the family for each and every project.
Lead Remodeler
Charles O’Reilly
I was born in Seattle, WA and graduated from Kentridge High school. I currently reside in Kent, I enjoy spending time with my family, and I am always keen to learn new things and broaden my horizon.
Having grown up in Seattle, my mother would always take me to the science center, the aquarium, and to the museum of flight. These were my favorite places to go because I would always come out with something more than when I went in. My mother is the biggest reason why I always strive to be better and never settle. Being able to have previously worked four years in customer service has allowed me to take pleasure in meeting new people and find value in sharing new thoughts and ideas.
I have a strong passion towards helping others. I have been with Palmer Residential since April 2017. As a remodeler I want to utilize my skills and talents and assist in turning dreams into reality.
Shop Dog
Rudy Palmer
Rudy was born on Christmas Day in 2022. He was taken in by a foster family and joined our family at the end of February, 2023.
His mom is part chihuahua and part pitt and his dad was a miniature Australian Shepard. He has lots of energy and enjoys being at the shop and being a part of team meetings.
Back-to-Back-to-Back REX Award Winners
The Master Builders Association presented Palmer Residential with a REX Award for Kitchen Excellence in the $50,000 to $90,000 category in 2017, a REX Award for Landscape and Outdoor Living Excellence in the less than $40,000 category in 2018, a REX Award for Bathroom Excellence in the less than $35,000 category in 2019, and a REX Award for Addition Excellence in the $200,000 to $325,000 category in 2020.
Owner’s Articles
“A Well-Developed Project Plan Takes Time”
Originally published in Winter 2019 Master Builder magazine
“Ensuring Client Satisfaction Through Engagement”
Originally published in Fall 2019 Master Builder magazine
“When Designing, Shared Values Matter”
Originally published in Summer 2019 Master Builder magazine
“Building Relationships Is Key to Building Your Business”
Originally published in Spring 2019 Master Builder magazine
Podcast
Preferred Designers
Click on photo to see name and bio.
Stephanie Wascha, AIA
Amy May
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